Trading company relies on SAP integration with Conigma™ Connect
By using the integration platform, the company can implement project requirements faster, resolve faults and process tickets, and sustainably reduce process errors.
Transparency about current disruptions and tickets
Multiple, non-integrated ALM solutions in use
The trading company had several solutions in place for ALM. In addition to incident and change management based on ServiceNow, SAP ChaRM was also used. Both solutions were operated as isolated applications without further integration.
Integration via Conigma™ Connect
In the summer of 2021, the company decided to automate communication and integrate ServiceNow and SAP ChaRM via the no-code integration platform Conigma™ Connect.
Introduction in 3 phases
The platform has been live since January 2022 and took place in three phases:
Phase: Data/Process Model
Phase: Synchronisation of customer-specific fields
Extension with complex automations
Multiple advantages
The trading company can now implement project requirements more quickly, resolve faults and process tickets, and sustainably reduce process errors. In addition, the company has much more transparency about current faults and tickets.
“With the no-code integration platform Conigma™ CCM, we have full control over our SAP change control, change, release and transport management.”
Contact
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